Have a Remote Support Session with Us
 

Remote Support using "UltraVNC Single Click"

  • You must first telephone us, so that we can set-up things at our end to be ready for you.  The phone number for this is Auckland 262-2020 (unless we give you a different one).
  • If you already are running our software, our remote support tool should already be installed along with our other program files, and can be launched from the "Help" menu in our software (see the "Remote support from our Help-Desk" option).   You should only need to download the support tool from this webpage, if you are installing our software for the first time at your site, or have a new computer that you want us to install.
  • When we instruct you to do so, click on the following hyperlink to download the specially pre-configured UltraVNC program file:
    Download Adminsoft Remote Support Program (EXE - 260 KB)
  • Note: Depending on your browser, you may instead need to right-click on the hyperlink, select the "Save link as" option, and then specify the desired save folder (on your local hard drive).
  • Run this program when it has downloaded, and follow our instructions over the phone.  Depending on your security software, you could get a warning that this program 'may be unsafe'.  This is because it uses the VNC protocol to facilitate remote support.  The protocol itself is fine (as is our program), but has been misused by various hackers over the years.  So your security software is doing its job correctly, if it issues a warning about this.
  • Mirror Site: Alternative Download of Adminsoft Remote Support Program (EXE - 260 KB)
  • For more information on our remote support facility see:   More into on Adminsoft Support Facility

Remote Support using "Chrome Remote Desktop"

This is a reasonably secure and simple tool provided by Google as an add-on (plug-in) to their "Chrome" browser.  In late 2019 Google completely re-wrote this facility, and it is now very easy to install and use.  It can be utilized as an alternative mechanism for Adminsoft to provide you with remote support.  However, you can also use it to access your work computer from home or a tablet device in the field.  We have provided a separate web page to give more background, and to assist with installation and use.   Click here for more...


Other Options for Internet Remote Support

If you or your IT specialist prefer, we are able to use other remote support products.


Background Understanding

UltraVNC is an "open source" product that can be used free of charge.  (Donations to support ongoing development and project administration are always welcome.)  It is a very efficient remote support package that runs happily on all versions of Windows (with a caveat on Vista (sometimes it does and sometimes it doesn't) - but will work fine on Windows 7 and Windows XP platforms, and has all the functionality we need for most training and support requirements.

The Adminsoft remote support program which you download is a pre-configured version of the very nifty UltraVNC facility (called "Single Click").  Because you initiate and establish the remote VNC session with us from your end, it gets out through your fire-wall, without a VPN connection or having to open any ports (i.e. expose yourself to any potential security risks).  You don't even need to install VNC permanently on your computer.   A remote support session is therefore very easy to implement at your end:  you just download the small support program from our website and run it.  It will temporarily load itself into your computer's temporary memory (RAM), initiate the session with us (we have configured it appropriately so that it knows our IP address etc. and can only work with us), and then remove itself (completely) from your computer's memory (RAM) when the remote session finishes.

From our 2011 version onwards, the "Help > Remote Support..." menu selection in our software checks to see if it can find our support program (in the \Adminsoft folder, or on your Windows Desktop.)  If found, it uses this directly.  If not, it launches the appropriate web page, so that you can download it.