NT and Win 2000 Problems
Installation hangs on completion
In Windows NT and 2000 environments the install program usually hangs on completion
with two large white rectangular areas superimposed over the desktop. We
have never got to the bottom of this. The install program closes perfectly
in Windows 95,98, and Me, and we use Microsoft software tools for
everything. All we can say is that, at this point, the install program
should have completed everything it needed to - it is just that NT or 2000
doesn't want to carry on from there. Simply "End Task"
(Ctrl-Alt-Del to bring up the Task Window) and don't worry about it.
OLE Error in Windows NT and 2000
Some NT or 2000 users may encounter a problem: "OLE error ..., Class not registered" when attempting to run Print Preview or print a report to a printer. This information is provided for technically competent support agents or personnel. If you feel out of your depth on this and need assistance, we will gladly have a pcAnywhere or Net-Meeting support session with you.
1. Existence of files:
Using Windows Explorer, check that the following files exist in your "c:\WinNT\System32" directory (or "c:\Windows\System", or whatever you are using). Please also check their version numbers (by right-clicking on the files, selecting Properties, and then the Version tab) to ensure they are either the same files or more recent versions of them.
- RichTx32.OCX 6.00.8169
- RichEd20.DLL 5.0.152.0
- RichEd32.DLL 5.0.1458.47
If the OCX file is not present, your install did not run correctly
If any of these files are missing or out-of-date, download whatever is required (using the following links) into your "System32" directory, and see if this fixes the problem.
RichTx32.OCX (200 KB)
2. Try running Adminsoft's Registration Batch File Again
A file "GECLRegi.bat" should have been installed into your "System32" directory. Try running this again and see if it fixes the problem.
3. Check that "RichTx32.OCX" has in fact been registered
- Run RegEdit (in c:\WinNT, or c:\Windows directory - you should be able to access it directly by typing "RegEdit" in the Start Menu Run option)
- Open up the "HKey_Classes_Root tree (Click on '+' sign)
- Skip down to the "RICHTEXT" class (type "RI" to jump down to it)
- There should be two nodes:
"RICHTEXT.RichtextCtrl" and "RICHTEXT.RichtextCtrl.1" - Open both of these (Click on '+' signs)
- Click on the CurVer & check that in the right hand window it says "RICHTEXT.RichtextCtrl.1"
- Check that under "RICHTEXT.RichtextCtrl.1" there is a node "CLSID"
- Open the CLSID node, it should show a horrendous ID in right window
- Move slider bar way up toward the top until you find a node called "CLSID"
- Open this "CLSID" by clicking on the '+' sign
- Use the slider bar to move down again until you find a CLSID with the same value as currently displayed in the right hand window
- Click on this node, and it should say "Microsoft Rich Textbox Control"
If this is the case, the OCX file has been properly registered.
If you need further assistance or have feedback you would like to give us,
please contact our Help-Desk:
E-Mail now to: Support@Adminsoft.com
Phone: (09) 262 2020
Fax: 262 2021,
(From overseas +64 9 262 2020, etc.)
Click here for the main Help page